Customer satisfaction management


Maßnahmenmanagement Übersicht

  • Connector.

    Easy evaluation of customer satisfaction through based on customer claims

  • Connector.

    Visual analytics of customer satisfaction and ability to compare different customers


Description

Customer satisfaction is the main goal of a quality management system according to ISO 9001. This module allows you to make your pursuit to maximum customer satisfaction measurable and traceable. Based on the data from your ERP system or by importing customer data into qmBase customer satisfaction can be tracked and analyzed. Claims are linked to the customer and and easily be evaluated.