Structure
Information is scattered
Information is spread across documents, spreadsheets, emails and people's heads. Overview is lost. Employees become overwhelmed or frustrated.
"Is this really the current version?"
About qmBase
The problem is not ISO 9001
For many companies, quality management mainly means documentation, audits and bureaucracy.
Many blame ISO 9001.
We believe that is a misunderstanding.
The standard is not the problem.
The problem is how quality management is understood.
Quality management cannot be separated from management.
QM is the operating system of a well-organized company.
It helps companies work reliably - every day, not only during audits.
Objectives · Risks · Processes · ActionsQuality management is management.Only more systematic.
Lutz Dieckhöfer
Co-founder qmBase
The starting point
Quality management is often misunderstood.
Many companies reduce quality management to certification.
The management system becomes an evidence system for the audit.
The goal of a management system is not the certificate.
The goal is a better organized company.
With clear responsibilities, traceable processes,
available knowledge and continuous improvement.
ISO 9001 calls for structure.
Bureaucracy emerges where it is implemented poorly.
qmBase Story 07
In the audit
"What role does quality management play for you?"
"None, really. We focus on how the company is organized. The rest follows naturally."
Less bureaucracy. More organization.
Systems, not coincidence
Good companies do not happen by chance.
They are built on good systems.
Good companies are not created because individual people are exceptional. They are created because good systems make good work repeatable.
This is where quality management starts: not as additional documentation, but as a system that creates orientation.
Our view of quality management today
Why quality management often fails.
We have seen again and again that most companies do not lack processes, documents or forms. They lack a system that structures information, makes connections visible and reaches the right people.
Connections
Connections get lost
Risks belong to processes. Actions belong to audits. When this information stays separate, important connections get lost.
"Where does this information come from?"
Effectiveness
QM does not reach people
Quality management can only help when it reaches people. If it stays with the quality manager, it does not reach the company.
"Who is actually responsible for this?"
The result
The problem is not quality management.The problem is tools that were never built for connected quality management.
That is exactly why qmBase exists:
Organize informationShow connectionsInvolve people
Together with our customers
Every piece of customer feedback improves qmBase for everyone.
New functions in qmBase do not come from a roadmap alone. They come from recurring customer challenges. When quality management becomes unnecessarily complicated in daily work, we look for a better solution together.
Every new function is developed, tested and then made available to all qmBase customers. This is how every piece of feedback improves the system for everyone.
Customer need
A recurring need appears in daily work.
Shared solution approach
Together, we develop a sensible solution approach.
Development
The function is implemented, tested and refined.
Value for everyone
The improvement is made available to all qmBase customers.
Why companies rely on qmBase long term
A management system is a long-term decision.
A management system often accompanies companies for many years. That is why not only features matter, but also the people and reliability behind them.
- Development
- Over EUR 1m
- Product
- Own development
- Continuous development
- Ongoing improvement
- Support
- Personal support
- Operations
- Hosting in Europe
- Practice
- Thousands of users
Invested in the development of qmBase. Continuously developed since 2016 - not as a side project, but as the core product.
Software and support come from one team. For a holistic understanding of our customers and fast decisions.
Updates are a permanent part of the product. Together with our customers, qmBase continues to evolve.
We believe in staying close to customers and supporting them over the long term. Personal support is always included.
Hosted in Microsoft Azure within the European Union - for high availability, security and data protection.
Experience from thousands of real quality management processes continuously flows into the development of qmBase.
People behind qmBase
Personally developed. Personally supported.
Behind qmBase are people who stay close to practical work in product development, implementation and support.
Product development
Philipp Pähler
Co-founder of qmBase
Customer support
Lutz Dieckhöfer
Co-founder of qmBase
Better companies do not emerge from more documentation.They emerge from better systems.
We develop qmBase so quality management works more easily in daily work.