Most important consequence
Relationships are missing
Claims, actions, risks and ratings are managed separately. This hides the context of the full customer or supplier relationship.
CRM for your management system
Keep customers, suppliers and contacts under control
Manage customers, suppliers and contact people in one central place. Document ratings, identify risks early and link business partners directly with claims, actions and other processes.
Everyday problem
Customer and supplier information is scattered everywhere
Contacts live in the Outlook address book, supplier ratings sit in Excel and claims are documented separately. This makes it hard to see customers, suppliers and the full business relationship in one context.
Customer knowledge is locked in individual minds
When employees are absent or leave the company, important information about customers, suppliers and contact people is often lost.
Decisions are hard to trace
Ratings, approvals and earlier decisions are often documented separately. Evidence is missing exactly when it is needed.
Customer and supplier management
All business partners in one central place
qmBase brings customers, suppliers and contact people together in one shared structure. Business partners are not just stored, but become usable directly inside your management system.
Overview
One shared database
All employees work with the same customer and supplier information.
Traceable
Contacts remain traceable
Assign contacts directly to organizations and find key contact people at any time.
Responsible
Responsibilities are clear
For each customer or supplier, it is visible who is responsible internally.
Structure
Classify business partners precisely
Structure customers and suppliers with tags, ratings and individual master data.
Part of your management system
Customers and suppliers become part of your management system
Claims, actions, audits and ratings almost always refer to a customer or supplier. Direct links keep these relationships visible and traceable.
Business partners stay in process context
Customers and suppliers can be linked directly with claims, actions, audits, forms, products and documents.
See ratings in context
Supplier ratings, claims and actions together create a more complete view of the business relationship.
CRM
Customer claim
Claim
Action
Supplier audit
Audit
Supplier rating
Form
Product
Customer specification
Document
More than an address book
The full business relationship at a glance
Instead of spreading information across different systems, qmBase brings contacts, ratings, claims, actions and further records together directly at the relevant customer or supplier.
Customers, suppliers and contacts
Meyer & Co. GmbH
Customer + supplier
Responsible: M. Schneider
Nordstahl AG
Supplier
Responsible: T. Becker
Alpin MedTec
Customer
Responsible: L. Hartmann
Detail view
Meyer & Co. GmbH
CustomerSupplierISO 9001
92%
Rating
Contact person
S. Wagner
Quality management
Last activity
Claim reviewed
3 days ago
Linked information
2 claims
1 open action
3 ratings
Individual ratings
Your own rating logic instead of rigid forms
With the forms app, you define your own criteria, weightings and calculations. This creates supplier, customer or service provider ratings that stay linked directly to the relevant business partner.
Meyer & Co. GmbH
GMP compliance
Scale from 1 to 10 - weighting 30%
10
of 10
110
Audit rating
Scale from 1 to 10 - weighting 40%
8
of 10
110
Delivery performance
Scale from 1 to 10 - weighting 30%
9
of 10
110
Overall rating
qmBase calculates a traceable overall rating from individual criteria and weightings.
89%
8.9 of 10
All business partners. All information. One system.
Create one shared view of customers and suppliers. Contacts, ratings and records stay linked where they belong: directly at the relevant business partner.